Return & Warranty Policy
At REEF, we are committed to delivering products that meet the highest standards of quality and craftsmanship. Your satisfaction is important to us, and we take pride in ensuring a seamless and reliable shopping experience.
Golden Warranty
Our Golden Warranty is valid for 30 days from the date of order receipt, regardless of product usage, and applies in the following cases:
•Receipt of a damaged or defective product
•Receipt of an incorrect product
•Missing or incomplete items in the order
Please note:
•Promotional offers that include more than one perfume are not eligible for partial returns.
•Cash on Delivery (COD) is a paid service. In the event of a return after delivery, the COD fee will be deducted from the refunded amount.
•If a manufacturing defect is confirmed, the product will be replaced immediately at no additional cost by contacting our customer service team.
We are always available to assist you and ensure your experience meets your expectations.
General Return Conditions
•Return fee: 25
•The original perfume box must be included. Returns consisting of the bottle only will not be accepted.
•Orders shipped outside Saudi Arabia and the GCC are not eligible for return.
•Refunds are processed to the original payment method within 7–21 business days.
•REEF reserves the right to decline Golden Warranty return requests in cases of misuse or repeated return behavior.
•Products purchased through the website cannot be returned or exchanged at physical branches.
Easy Returns
To initiate a return request, please click [here] and complete the return form.
At REEF, your satisfaction remains our priority. We continuously strive to provide a secure, refined, and dependable shopping experience.
